Accessibility Statement

This accessibility statement applies to the LondonEnergy website. (0374.madorders.com).

We want as many people as possible to be able to use this website. This means you should be able to:

Change colours and contrast levels using browser functionality
Zoom in up to 400 per cent without the text spilling off the screen on most pages
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Interact with most of the website using a screen reader (including recent versions of TalkBack, JAWS, NVDA and VoiceOver)

We also try to make the website text as simple as possible to understand.

If you have a disability, AbilityNet has advice on making your device easier to use.

Feedback and contact information

If you need information from this website in an alternative format, such as an accessible PDF, large print, easy read, audio recording, or braille, please contact us at:

Email: enquires@madorders.com

Reporting accessibility problems with this website

We are committed to enhancing the accessibility of this website. If you encounter any issues not mentioned on this page or believe we’re not fully meeting accessibility standards, please contact us at: enquiries@madorders.com.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).